Safety and 24/7 services
We do believe that in improbable situation of any crisis our travellers will appreciate a „live” person voice and assitance to the situation over the phone. This is the reason why Baltic Travel Group Corporate department works 24 h 7 days a week. We help our customers to resolve any encountered situations appeared, either it is an online check-in error, lost booking reference number, last minute travel plan change or unexpected case in the destionation of arrivial. We always provide clients with help, solution and support.
As a loyal Egencia global network partner in the Baltic States, Baltic Travel Group receives Travel Alerts from Egencia Security department before this information is announced on news portals worlwide, so our corporate travel team acts immediately. With our implemented technology system we track our travellers in q few minutes by the place they are located, airports they are flying to or through, airline companies they are using, so in a short time period we can resolve any possbile situation or make a suggestion how to act further.